Privacy Policy
Last Updated: 10 June 2026
Delivery Star values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Delivery Star website, mobile application, ordering services, delivery services, customer support channels, and related partner/admin services.
1. Information We Collect
We may collect your name, mobile number, email address, login details, saved addresses, delivery location, order details, restaurant preferences, cart details, payment status, refund details, support messages, device information, IP address, app activity, notification token, and any information you provide while using our services.
For delivery partners, restaurant partners, franchise users, and support/admin users, we may collect business details, contact details, assigned orders, service area, location needed for fulfilment, payout or invoice details, account status, and operational activity records.
2. How We Use Information
We use information to create and manage accounts, process food and service orders, assign delivery partners, share order information with restaurants, provide live order updates, handle payments and refunds, send service notifications, respond to support requests, prevent misuse, improve our services, maintain records, comply with legal obligations, and operate the Delivery Star platform securely.
3. Location Information
We collect location information when needed to show nearby restaurants, calculate delivery charges, deliver orders, track delivery progress, verify service availability, and support rider operations. You may control location permissions through your device settings, but some delivery features may not work correctly without location access.
4. Payments
Payments may be processed through third-party payment gateways such as Razorpay or banking partners. Delivery Star does not store full card numbers, CVV, UPI PINs, or net banking passwords. Payment partners may process payment information according to their own privacy and security practices.
5. Sharing of Information
We may share necessary information with restaurants, delivery partners, franchise teams, customer support teams, payment partners, SMS/email/push notification providers, hosting and analytics providers, law enforcement authorities, regulators, or other service providers where required to operate, protect, or improve our services.
We do not sell your personal information.
6. Notifications and Communications
We may contact you through app notifications, SMS, phone, WhatsApp, or email for order updates, account alerts, support responses, offers, service changes, and important notices. You can manage certain promotional communications through app or device settings where available.
7. Cookies and Similar Technologies
Our website and admin systems may use cookies, sessions, and similar technologies to keep users signed in, remember preferences, secure accounts, analyze usage, and improve performance.
8. Data Security
We use reasonable technical and organizational safeguards to protect information from unauthorized access, misuse, loss, alteration, or disclosure. However, no internet or mobile service can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as needed to provide services, resolve disputes, maintain business and tax records, prevent fraud, comply with law, and enforce our terms. When information is no longer required, we may delete, archive, anonymize, or securely restrict it.
10. Your Choices and Rights
You may update account details in the app where available. You may also contact us to request access, correction, deletion, or restriction of your personal information, subject to identity verification, legal requirements, fraud prevention, and business record obligations.
11. Account and Data Deletion
You may request deletion of your account and associated personal data by contacting us at the email address below. We will process such requests in accordance with applicable law and our business record obligations.
12. Childrens Privacy
Delivery Star services are intended for users aged 18 and over who can lawfully place orders and make payments. We do not knowingly collect personal information from children without appropriate consent.
13. Third-Party Links and Services
Our services may contain links or integrations with third-party websites, payment gateways, maps, analytics, or communication services. Their privacy practices are governed by their own policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updated content will be posted on the website/app with the latest updated date. Continued use of Delivery Star services after changes means you accept the updated policy.
15. Contact Us
For privacy questions, account requests, or grievances, contact Delivery Star at admin@mydeliverystar.com.